Types of Recurring Charges and Cancellation

1. Types of Recurring Charges

In the customization panel, we can find two types of recurring charges: Public and Unique. Each of these types offers different benefits depending on the type of recurrence the business wants to create.

1.1. Public Recurring Charges

Public recurring charges allow multiple users to subscribe to a recurring charge through a link or QR code that provides the specific details of the charge. These charges are indicated by an icon of a planet, signifying that the charge is public.

Image 1: Label representing a public recurring charge

1.2. Unique Recurring Charges

Unique recurring charges allow only one user to subscribe to the recurring charge through a link or QR code that provides the specific details of the charge. These charges are indicated by a padlock icon, signifying that the charge is unique.

Image 2: Label representing a unique recurring charge.

ℹ️ Más información sobre los detalles de un cobro recurrente

2. Cancellation Methods

2.1. Customer Cancellation

The user can click the "cancel subscription" button found in their email, which will redirect them to a window where they can provide reasons for unsubscribing. Upon clicking the "submit"  button, their recurring charge will be automatically canceled.

Image 3: Recurring charge cancellation window visible to the customer

2.2. Business Cancellation

Business cancellation is divided into two models:

Model 1: User-Initiated Cancellation Request

The user can click the "cancel subscription" button found in their email, which will redirect them to a window similar to the one shown in Image 3, where they can provide reasons for unsubscribing. By clicking the "submit" button, the cancellation request is sent to the business.

Model 2: Business-Initiated Cancellation Request

When the user sends a cancellation request for a recurring charge, the business will receive a notification via email about the new request. In the platform's list of recurring charges, a red label will indicate a charge with a cancellation request.

⚠️ Recurring charges with cancellation requests will be 
automatically moved to the top of the list for better 
visibility to the business.

Image 4: List of recurring charges with a manual cancellation request

When accessing a recurring charge with a cancellation request, the platform will display an alert informing of a pending request, prompting the action to approve the cancellation through a button found in the buyer's details.

Image 5: View of a recurring charge with a cancellation request sent by a user.