Void Transaction

Step 1

Once the user has requested the reversal of a transaction, click on the transaction and a window with a summary will be displayed :

Image 1: Cancel transaction button.

Step 2

Click on Cancel transaction and the following window will appear in which you must describe the reason for the cancellation:

Image 2: Description of cancellation.

Step 3

Click on Cancel transaction and the following window will appear :

Image 3: Successful cancellation.

Step 4

You will see in the collection list that the status has been changed to Cancelled:

Image 4: Collection cancelled.

Step 5

Customers will receive the following notification in their email about the cancellation of their transaction:

Image 5: Cancellation mail.