Recurring Collection Status

For technical information on how to check the status of a charge, please review 
the following link: 
PixelPay SDK Use Cases - Statushttps://docs.pixelpay.app/docs/es/sdk/use-cases#status

A recurring charge can change status when shared with users due to their interactions. Here are the different statuses you might encounter:

1. Pending: Not approved yet
2. Canceled: Was approved but then canceled
3. On Hold: Failed on the third attempt
4. Failed: Exhausted all attempts
5. Active: Approved and ongoing
6. Completed: Finished all cycles

Image 1: Examples of recurring charge statuses.

 

Detailed Status Descriptions

1. Pending Status

The pending status is shown when the user cannot subscribe to the recurring charge due to incorrect data or issues with the entered card. In this case, the customer will not have access to the link for viewing their payment history or updating their card, as they have not successfully subscribed to the recurring charge.

Image 2: Example of a recurring charge in Pending status.

2. Canceled Status

The canceled status can appear in two scenarios:

• Scenario 1: When the business deactivates the recurring charge, active charges change to canceled.
  
  
• Scenario 2: When the user cancels or requests the cancellation of their subscription to the recurring charge. If the user wishes to resume their subscription, they must register again for the recurring charge.

mage 3: Example of a recurring charge in Canceled status.

When the user checks their recurring charge status via their link, the checkout will indicate that the subscription is canceled and no further charges will be applied. Only the payment history option will be available.

Image 4: Examples of checkout with Canceled status.

3. On Hold Status

This status occurs after three automatic payment attempts fail. The user is requested to make the payment manually.

Image 5: Example of a recurring charge in On Hold status.

When the user visits their status link, it will show that the charge is suspended due to payment failure, requesting that they change their card or complete the payment manually.

Image 6: Examples of checkout with On Hold status.

4. Failed Status

The failed status is shown when the last payment attempt of the recurring charge fails.

When checking the subscription status via the provided link, users will see information about the failed status of the recurring charge.

Image 7: Example of a recurring charge in Failed status.

Image 8: Examples of checkout with Failed status.

5. Active Status

The active status corresponds to a recurring charge that is being paid correctly without any issues.

Users can view the active status and explore their payment flow options via their respective link.

mage 9: Example of a recurring charge in Active status.

Image 10: Examples of checkout with Active status.

6. Completed Status

The completed status is shown when a recurring charge has finished its previously stipulated payment cycles.

The user can continue to access their link to verify the completed status and explore their payment history.

Image 11: Example of a recurring charge in Completed status.

Image 12: Examples of checkout with Completed status.