Welcome to PixelPay's Help Center!

The information you need is just a few clicks away!

Be sure to try the Search Bar on the upper right corner. Use key words and let us suggest articles with the information you are looking for. 

I'd like to use PixelPay. How do I get started?

If you do not have a PixelPay account and would like to start accepting online payments, please go to the requirements section where you'll find everything you need to start working with us.

Before anything, make sure you've contacted your bank of choice and have an active merchant account with them. Remember, we don't process payments or handle your money, that will all be managed by the acquiring bank of your choice. Don't know where to start? Schedule a call and we'll help you connect to the bank that's right for you.  

I already have an account but need more help.

We're always happy to Help. Check out our new Help Center where you can:

• Explore our User Manual: First steps with PixelPay 
• Our New Troubleshooting section can assist you with those minor inconveniences: How do I recover my password? 
• Help Button: If you need more help, you can always "Contact Us" with your request and a ticket will be sent to our support team.